Shipping policy

International Express Shipping - Customer Responsibility for Duties and Taxes

When selecting Express Shipping for international orders, please note:

  • All customs duties, import taxes, VAT, and handling fees are the customer's responsibility
  • These charges are determined by your local customs authorities and vary by country
  • Duties and taxes are not included in our shipping costs or product prices
  • Payment of these fees is required for package release and delivery
  • Refusal to pay customs charges may result in package return at customer's expense
  • We cannot provide estimates for customs fees as they vary by location and product type
  • Processing delays may occur during customs clearance

Processing Time

Orders are processed and prepared for shipment within 2–5 business days after payment confirmation. Processing may take longer during holidays or sales events.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping (YunExpress/TakeSend):

    • International: 5–20 days

     

  • Express Shipping (UPS/FedEx/DHL):

    • International: 3–7 days

     

Delivery times are estimates and do not include processing. Delays due to customs, weather, or carrier issues may occur.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight & dimensions

  • Shipping destination

  • Selected service (Standard or Express)

International Shipping

We ship worldwide. Customers are responsible for:

  • Customs fees, taxes, or import duties (these are not included in the order total).

  • Providing a complete and accurate address (we cannot reship packages lost due to incorrect addresses).

Order Tracking

  • A tracking number will be emailed once your order ships.

  • For Standard Shipping (YunExpress/TakeSend), tracking updates may take 24–48 hours to appear.

  • Contact info@onepointech.com if you don’t receive tracking info within 3 business days.

Lost or Damaged Packages

  • Lost in Transit: If your order hasn’t arrived within 20 days of the estimated delivery date, contact us for assistance.

  • Damaged Items: Notify us within 48 hours of delivery with photos of the damaged product/packaging.

Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes via UPS/FedEx/DHL.

  • Remote Areas: Additional fees or delays may apply for remote locations.

Changes & Cancellations

  • Need to cancel or modify your order? Contact us within 24 hours of purchase.

  • Once shipped, changes cannot be made.

Questions?

Email info@onepointech.com for shipping-related issues. We respond within 48 hours.